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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Author: Joseph Michelli

3.0 out of 5 stars (5 ratings)
Details
  • ISBN10: 0071548335
  • ISBN13: 9780071548335
  • Format: Hardcover
  • Publisher: McGraw-Hill Education
  • Published: 2008-07-16
  • Pages: 304
  • Weight: 476 grams
  • Size: 16.00x2.79x21.84 cm

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