Returns & Refunds Policy Last Updated On 5th April 2021
Listmate Infotech LLP operates and manages the website https://lotbook.in. Lismate Infotech LLP has its registered office at No 4, Jeswant Nagar First Main Road, Mogappair West, Chennai – 600037.
Customers buying from us can rest easy. Returning an item is a hassle free process and customers can return the wrong /damaged / poor quality item to us. Simply drop us an email at support@lotbook.in and we will take you through the process of returning an item. You have to contact us within 48 hours from the delivery of the books to your address. Any return request beyond this is not entertained and the decision may be taken on case basis. Share all the related information when you raise the return request. Incomplete return request may led to the delay in process / rejection of the request.
If a return shipping fee is required, then if the reason for return is down to a mistake at our end we will of course cover this cost. If the reason for return is not due to a mistake on our part, we ask that customers arrange and pay for their own return shipping. It is always best to get in touch with us to confirm a return first, customers who return items without confirming with us might not be liable for a full refund of their shipping cost (we have cheaper methods of getting stuff back to us, which is why we ask you to get in touch before returning an item).
If you have any questions regarding our policy OR any objections to our policy, please write to support@lotbook.in
